IMPACT OF DIGITALIZATION IN PUBLIC ADMINISTRATION – A STUDY

Abstract

Digitalization has emerged as a significant instrument for transforming public administration by improving administrative efficiency, transparency, accountability, accessibility, and citizen participation. The integration of information and communication technologies into government institutions has changed the delivery of public services, management of public records, implementation of welfare programmes, and interaction between citizens and government authorities. In India, initiatives such as Digital India, Aadhaar-enabled services, Direct Benefit Transfer (DBT), UMANG, DigiLocker, and online public grievance systems illustrate the growing role of digital technologies in governance.